Margie Peat is the Managing Director of HealthSoft. She started with the company in the late 90’s and has managed the company through many changes including the 2016 rebranding of LOTS to RxOne.
Margie is a pharmacist and is a passionate advocate for the pharmacy sector and for better patient outcomes and services. Margie runs or cycles to work every day (a 10km journey) and enjoys competing in running and swimming events and is an age-group World Champion in cross-country. She recently won the North Island Cross Country champs in Taupo.
As a pharmacist, Margie believes that having intuitive, powerful software that is developed with pharmacists for pharmacists will deliver the best results for pharmacies and their patients. She is currently directing the ‘RxOne Transform’ project, which will transition the current RxOne Windows applications into a future focussed RxOne total pharmacy platform, based on the latest technologies and standards.
This will enable RxOne and its customers to rapidly take advantage of emerging technologies to deliver new services and products whilst taking care of the bottom line.
We sat down with her and had a bit of a chat about what is happening at HealthSoft…
What new initiatives are happening at HealthSoft currently?
These are exciting times at HealthSoft as we look to update and transform the RxOne pharmacy platform and services to ensure they are fit, flexible and ready for our customers and their patients in the 2020s. What this means is that we are simplifying and transitioning our core pharmacy systems so that they are:
- even easier to learn, use and support
- easier to connect and adapt to other familiar services like robotics, eCommerce, Xero, and government systems and services
- easier to integrate with emerging new technology like patient apps, portals and messaging systems
- accessible and enabled, in appropriate ways, on mobile devices
What direction is HealthSoft going in, and what new exciting projects are in the pipeline?
We’re on a mission to develop and market beautiful pharmacy software for pharmacies in New Zealand and in Australia. With our RxOne ‘Transform’ project we are delivering and deploying elements of this now and expect to complete this project in 2020.
Our customers are now seeing the new home screen with ‘tiles’ that match their most commonly used functions, they can access anything on the system with our universal ‘OneSearch’, and our sales reporting tools and processes are now better than ever.
With the growing patient and consumer demand for new services (e.g. health and medicines mobile apps) we’re preparing to offer new versions of RxOne that will be patient-centric and patient-friendly while creating better connections with their preferred pharmacy.
Where does HealthSoft fit into the current NZ Pharmacy picture, and where would you like to see it?
We’re NZ’s only fully integrated (single database) and full suite pharmacy platform (including Compounding). We have the most optimised stock management algorithms that consistently deliver 5-10% efficiencies in the amount of carried stock, and our reporting services are easy to access and to customise.
As we update (and transform) what a pharmacy platform can do for owners, pharmacy staff, and retail staff, we plan to grow significantly in New Zealand. We offer superb support and service and as we progressively release our ‘beautiful pharmacy software’ it will be even easier to learn and use, to derive bottom line benefit superior stock management. It will be NZ’s most agile pharmacy platform meaning new systems, services and regulatory demands can be more quickly integrated for the benefit of our customers, and their patients and consumers.
We employ a team of pharmacists to help test and advise on our software. We feel they are the best people to be asking for advice, and they are the most helpful when it comes to both technical and customer support, given most of our pharmacists have also practised in the field.
Compound Pro is our fast-growing extemporaneous compounding tool designed to make your compounding straightforward and simple. It is designed in conjunction with leading Australian pharmacies, and is being picked up by a number of compounding pharmacies in NZ, as the need for more natural remedies and individual formulae increases.
Pharmacy is an ever-changing landscape – how do you suggest Pharmacists weather the change?
There’s a great opportunity for pharmacists to think differently about their patients and customers. Millennials are now the largest working population cohort and are challenging many of the established norms including their focus on wellness, along with their propensity for mobiles apps for everything. That said, there is incredible value in current relationships, systems, products and practices, so pharmacies, and their systems, need to be able to bridge between the now and the next big thing, and HealthSoft is evolving rapidly to ensure it, and its customers, can address these market dynamics. There are so many new health and wellness initiatives in play at the moment, and HealthSoft is on a ‘faster, better, earlier’ strategy path as it adapts to these challenges wholeheartedly.
Margie sees the future as a patient-driven model, given frustration by both millennials and baby boomers, around the current health model. She calls herself an “impatient”.
“One of our colleagues would like to provide counselling and support services to vulnerable patients in the low socioeconomic area of his pharmacy. The current model insists that for him to free a pharmacist (i.e. have a checker) he must have two pharmacists which is not economically viable. In my experience, pharmacy technicians do a wonderful job of checking scripts. Let them do that role (when trained) as pharmacist oversight happens at the counselling stage also.
Another area I believe pharmacists have a role to play is that of lab testing. The pharmacist is the health professional we see most often. It makes sense to have spaces where services come together to make it convenient for our patients. Amcal pharmacies in Australia introduced a lab test service but the sponsoring company pulled out under pressure from GPs. Lab tests are not about diagnostics – they give the health professional the opportunity to talk to the patient and understand their concerns before referring on to the appropriate health professional. In my opinion, pharmacists are the first to refer on when they are out of their depth, much more so than GPs.”